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A place that values voices.
A place that values voices.
We believes in the power of customer service and we want to empower every business to have excellent communication with their customers, by providing an entirely cloud-based voice solution.
Mission
To connect with world’s businesses to empower them more customer focused, productive and successful.
Vision
To become the primary outlet of business phone communication & call analytics for marketers, agencies & businesses globally.
Used by 1000+ Companies around the world
Grow with us
We’re here for you, ready whenever, wherever
Innovative Environment
Join a dynamic team that values creativity and innovation. We provide an environment where your ideas are not only heard but also implemented, fostering a culture of continuous learning and growth.
Work-Life Balance
We prioritize your well-being by offering flexible work arrangements and comprehensive benefits. Join us to enjoy a fulfilling career without compromising your personal life.
Career
Jobs
08 Sep 2020 Latest Jobs
About the Team
Our Sales team is built around resourceful, intelligent, dedicated, and technically-savvy professionals. We’re looking for an Account Executive who will immerse themselves in CallerDesk’s ecosystem and speak the industry language fluently. Commitment to the mission is essential- someone who wants to tap in the unlimited growth potential that CallerDesk has and thus helps the company in its growth trajectory, while at the same time enjoying all the individual growth, including uncapped commission. We’re looking for a team-player who wants to grow within the role for the foreseeable future.
What you'll do:
- Guide prospects through our sales cycle while documenting all customer interactions (calls, emails, demos) in CRM
- Use a consultative selling approach: Uncover pain points and help prospects realize CallerDesk’s value through conversational discovery calls & tailored demos
- Work collaboratively with other teams (Sales Development, Onboarding, Customer Success, Solutions Engineering, Support) to drive opportunities across the finish line
- Accurately forecast new revenue each week, month, and quarter by keeping pipeline up to date within the CRM.
What you'll bring:
6 months or more of experience closing SMB/Mid-Market business or 1 year or more of Sales / Business Development experience (SaaS experience preferred)Consistent attainment (and overachievement) of quota and revenue goals in a high-volume, transactional saleExperience in a fast-paced environment with many competing priorities. An ability to stay organized and efficiently manage your timeAbility to articulate technical components of a product in a simple and effective manner (Selling CallerDesk requires a deep product knowledge. Learning these functions and clearly expressing their value is what this role is all about)An eagerness to become a product expert, understanding how customers are using CallerDesk and CallerDesk’s dozens of powerful software integrationsYou’re a driven, goal-oriented team player with a “must win” attitude: we win and lose as a teamThe willingness to learn and be coached! Our product, sales processes, team, and company will continue to evolve and there is always more to learnYou learn from failure: We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and companyYou’re resourceful and scrappy: you will figure out what you need quickly to get the job done and get the deal across the finish line. You don’t wait for answers to come to you, you go out and find answersA desire to grow within the AE role for 2-3 years minimum. This is a long term role with plenty of room for individual development (and significant earning potential!)We know that success comes from smart work and deserves to be recognized and rewarded.
We value people who are bold, ambitious, collaborative and customer-centric.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then CallerDesk is the company you are looking for!
About the role
We are seeking a gifted and talented Sales Development Representative who will be one of and among our first local sales people in the Lucknow/Delhi NCR region.
Your role will be to contribute to our company’s growth objectives by engaging inbound and outbound prospects, along with an Account Executive that is in charge of the closing.
Your role will be to contribute to our company’s growth objectives by engaging inbound and outbound prospects, along with an Account Executive that is in charge of the closing.
Your mission @ CallerDesk:
- Run outbound prospecting campaigns (emails, calls) to raise curiosity and interest, and hunt business opportunities
- Identify relevant sales targets and gather key lead information across the market: verticals, customer segments, current solutions, etc.
- Understand CallerDesk’s business value and product vision. Understand our customer profiles and their specific challenges and needs.
- Understand the business and the buying cycle of leads
- Continuously learn and update skills and stay aware of industry trends
A little more about you:
Preferably 1 year or more experience in sales, ideally at a SaaS company. Fresher’s can also apply.Fantastic communication skills, with affinity for live contacts (phone/email)Working knowledge of CRM systems and a willingness to learn even moreRigor and organizational skills (ability to manage tightly, over time, a large quantity of information)Hands-on and entrepreneurial spirit.Up for an ambitious challenge, Enthusiastic and positive!What's in it for you:
A true challenge where you’ll get many responsibilities quicklyWorking at a startup where you can forge your own path with flexibility.We know that success comes from smart work and deserves to be recognized and rewarded.
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then CallerDesk is the company you are looking for!
About the role
As an Inbound Sales Development Representative, you'll be an integral part of our Sales team that works closely with our Account Executives to expand CallerDesk's customer base by qualifying potential customers. It is a fast-paced role that fits passionate and ambitious sales people. Top performers can expect further opportunities in Sales within the organization.We’re looking for a team-player who wants to grow within the Revenue organization for the foreseeable future.
What you'll do:
- Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat
- React quickly to sales leads via email, phone, and chat communication at a high volume
- Represent CallerDesk with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas
- Highlight CallerDesk’s product features and business advantages to raise curiosity and interest
- Continuously learn and uplevel skills and stay aware of industry trends
What you'll bring:
Skilled communicator: you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skillsExperience working in a customer-facing position, preferably in sales, retail, campus services, phone banking, or experience at a tech company or SaaS start up!Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeledAttention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlinesAbility to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge! They will do everything they can to get the answer to questions they don’t knowA team spirit mindset with the desire to continuously grow and learnWorking knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and SalesforceAn enthusiastic and positive attitude! This might be the single most important point, even if it’s the lastKey traits we look for:
You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge!We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!We know that success comes from smart work and deserves to be recognized and rewarded.We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then CallerDesk is the company you are looking for!
Your mission at CallerDesk:
- Manage prospects from qualified lead to closing
- Position and articulate the CallerDesk value proposition to small and medium businesses.
- Educate prospects through advanced sales-cycles in order to create excitement and enthusiasm
- Crush your quota and deliver revenue
- Work with and manage Business Development Representatives to identify business opportunities in your pipeline
- Forecast your future revenue achievement and document daily key activity in CRM.
- Represent CallerDesk with integrity and professionalism at all times in all written and oral communications
A little more about you:
Previous experience or understanding of the role of an Account ExecutiveCreative and consultative selling approach with 2 - 3 years experience in closing dealsSuccessful track record of net new business sales, inbound or outbound prospectingCompetitive and driven to achieve goalsStrong rigor and organization, ability to manage tightly, over time, a large quantity of informationProfessional proficiency in English is a plus.Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last :-)We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then CallerDesk is the company you are looking for!
About the role
As a Customer Care Executive, you’ll be an advocate for our customers and the heart of CallerDesk by promoting product education and helping other businesses to achieve their goals. In doing so, you’re a key player in growing CallerDesk. You’ll work closely with our various teams to efficiently identify, solve, escalate and advise our customer’s on their questions and concerns.
Your mission at CallerDesk:
- Assist customers via phone, email, and chat.
- Prioritize customer requests through queue management
- Identify issues and find solutions that both address and delight our customer’s short and long-term needs
- Maintain and foster professional relationships with our clients from all over India by providing excellent, world-class customer service
- Facilitate communication and product education through internal and external resources
- Improve and identify existing customer communications across internal tools and channels
- Specialize and become an expert in technical product domains such as integrations, number regulations & porting, quality or knowledge
- Support our customer globally with on call shift during weekends (occasionally)
A little more about you:
Ideally 2+ years of experience in a customer support roleProfessional English speaking would be a plus pointExcellent written and verbal communication skillsCreative and passionate about helping othersExhibit uncompromising empathyAbility to multi-task across different platforms and forms of communicationWillingness to work amongst multiple teams in an international and multilingual environmentQuick thinker and a fast learnerReady to grow and develop your career in a fast-growing start-upWe know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then CallerDesk is the company you are looking for!
We are looking for an engaged and passionate Backend engineer to join the Backend team that works closely with the mobile/phone team providing solutions purely used on the clients team.
You will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. This team will sit closely to the frontend teams and is more of a “bridge” between the core and the client teams.
Your mission at CallerDesk:
- Write clean scalable code and test and deploy applications and systems.
- Have key responsibilities within the requirements analysis, solution design, architecture, and end-to-end delivery of key modules in order to provide business solutions.
- Revise, update, refactor, and debug code.
- Be part of an engineering organization delivering high quality, secure, and scalable solutions to CallerDesk’s clients.
- Involvement in product and platform performance optimization and live site monitoring.
A little more about you:
Previous experience with cloud driven solutions, preferable with AWSYou have at least 2+ years of experience in backend development in a large scale, preferably typed language (Node.js, PHP), with experience in React, with a focus on delivering for security, scalability, availability, and performanceStrong security mindsetWorked on full scale solutionsYou can talk easily and spontaneously about most of the offerings on cloud, when to use them, and how, and can explain to junior engineersSecurity is at the forefront of your mind in everything that you doWe know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then CallerDesk is the company you are looking for!
We are looking for an engaged and passionate Front end developer to join the Backend team that works closely with the mobile/phone team providing solutions purely used on the clients team.
- Work on rewriting entirely our webapp with PHP & in some part as React
- Interact with backend teams to mitigate dependencies
- Help on building a more frontend-friendly API
- Contribute to improving our design system by building new reusable components
- Work closely with the Product and Design teams to build the best UX for our customer
- Build tooling for a more robust and faster development process
- Our front-end stack
- A continuous deployment process based on Bitbucket Pipelines
- A little more about you:
- Engineer profile with at least 2 to 5 years of experience in Front End development
- Shipped and maintained code in production
- Proficient in PHP & React
- You master the Redux ecosystem
- You are familiar with CI/CD process based
- Sensibility for UI and UX
- You like sharing your ideas and you're open-minded
- Able to communicate in English
A little more about you:
Previous experience with cloud driven solutions.You have at least 2+ years of experience in backend development in a large scale, preferably typed language (Node.js, PHP), with experience in React, with a focus on delivering for security, scalability, availability, and performanceStrong security mindsetWorked on full scale solutionsYou can talk easily and spontaneously about most of the offerings on cloud, when to use them, and how, and can explain to junior engineersSecurity is at the forefront of your mind in everything that you doWe know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then CallerDesk is the company you are looking for!
Your mission at CallerDesk:
- Support key strategic decisions and projects of leadership team, in the context of hypergrowth, by structuring and performing relevant analysis/ market studies
- Participate in M&A strategy development and operationalization
- Lead execution of strategic cross-functional initiatives (e.g. new market entry, new channel development)
- Support CEO when required (e.g. prepare presentations for key committees/ Board meetings/Strategic Tie-ups)
A little more about you:
You have 3-5 years of experience in strategy.You have a solid business sense and a good ability to take a step-back on your work when neededYou are solution-oriented and able to navigate autonomously under uncertaintyYou have excellent written and verbal communication skillsYou are enthusiastic, reliable, and have the ability to build positive relationships with both senior stakeholders (CxOs, VPs, Directors, Managers) and operational teams - people enjoy working with you and trust youYou want to work in one of the fastest growing startups and learn in a demanding environmentWe know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then CallerDesk is the company you are looking for!
The role
Product Managers are key enablers to make the voice of our customers resonate internally and to draft the right solutions to meet their needs.
The product team at CallerDesk is looking for a Product Manager to lead the innovation area about augmented conversations, with a background in Information Technology and SAAS industry. This role involves working cross functionally with other product areas to build and maintain our services.
Your mission at CallerDesk:
- Manage one or more product managers dealing with different backlogs. Set product strategy and manage product lifecycle
- Analyze, identify and quantify opportunities for new product ideas
- Define the product roadmap in collaboration with other departments
- Develop market requirements, business cases and product requirements.
- Influence and collaborate to manage the priorities of one or more product areas to implement your roadmap.
- Provide product communication to a wide variety of audiences i.e. senior management and internal departments
- Gain and maintain expertise in the product, market and business trends and continually monitor competitor and industry development
A little more about you:
2+ years of relevant experience in a Saas product, preferably B2BPassionate about creating and building new products.Someone who enjoys being responsible and having a sense of ownership over their product areaProven track-record of launching products from idea to production, working with a collaboration of different teams.Experience working with lean product management and user centered design, in an agile environmentExcellent communication and stakeholder management skillsWe know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then CallerDesk is the company you are looking for!
Your mission at CallerDesk:
- Manage the full hiring process including sourcing, screening, interviewing and closing qualified candidates
- Be a true partner for the hiring managers: build a trustful relationship, understand their needs and develop an innovative hiring strategy
- Participate in improving our employer branding and strategy around hiring and retention
- Lead or participate in various projects: events, career page, editorial committee, compensation & benefits strategy, hiring process, newcomers onboarding, interviewers training, external partner relationships, ... & many more to come!
A little more about you:
At least 2 years experience in recruiting/ MBA in HR.Strong knowledge of the marketPassionate about building amazing teamsResourceful in using creative tools to identify and attract highly in-demand talentsStrong candidate focus, committed to delivering an exceptional candidate experienceAbility to prioritize tasks and manage time effectivelyGreat communication and negotiation skills with consultative approachEager to learn and share knowledge with your team: collaboration is your second natureStrong command over EnglishWe know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then CallerDesk is the company you are looking for!
About the role
CallerDesk is looking to expand its roots in the marketing domain to reach a wider market base and hence give its brand image a boost. We also aim to reach that audience which is still oblivious to the concept of cloud telephony services. That is why we are looking for a marketing executive who can take ownership of his work and behave as an intrapreneur. Someone who would propel the organization towards growth.
Your mission:
- overseeing and developing marketing campaigns
- conducting research and analysing data to identify and define audiences
- devising and presenting ideas and strategies
- promotional activities
- compiling and distributing financial and statistical information
- writing and proofreading creative copy
- maintaining websites and looking at data analytics
- organising events and product exhibitions
- updating databases and using a customer relationship management (CRM) system
- coordinating internal marketing and an organisation’s culture
- monitoring performance
- managing campaigns on social media.
A little more about you:
At least 2 years experience in marketing.Strong knowledge of the marketPassionate about building brands and taking ownership of work.Resourceful in using creative tools and softwares.Ability to prioritize tasks and manage time effectivelyGreat communication and negotiation skills.Eager to learn and share knowledge with the team: collaboration is your second natureStrong command over English.Career Value
Our Core Values
Rewards & Perks
Rewards & Perks
Enjoy a range of rewards and perks that recognize your hard work and dedication
Health Insurance
Accidental Insurance
Employees' State Insurance
Travel Expenses
Adaptable remote policies
High sales Incentive structure
State wise leave and holidays
Regular skill improvement trainings
Referral / Affiliate Bonus
Ready to build better conversations?
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Get In Touch
info@callerdesk.io
+91-8882201213 (India)